All questions regarding your shopping experience on the store and the payment process.
When will my order arrive?
The Flock Light is due to be delivered in May 2024.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
When will my order arrive?
We currently ship to Australia and New Zealand. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations. We will continue to launch shipping to other regions. For updates, subscribe to our email list.
What is your return policy?
All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. For our wireless speaker, it may be returned within 30 days of purchase for a full refund. International return orders may be subject to return shipping fees.
Please include your product’s serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of our authorized resellers will follow the reseller’s returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers.
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.